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If no service causes this problem, go to step 4. If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Repeat these steps until you have selected all the check boxes. In step 2, select only half of the remaining check boxes that are cleared in the
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If the problem does not occur, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the If the problem still occurs, repeat step 1 and step 2. Step 3: Determine whether the problem returns Click to select half of the check boxes in the Service list. Click the Services tab, and then click to select the Hide all Microsoft services check box.Ĭ. Follow steps 1a and 1b to start the System Configuration utility.ī. Under startup tab, right click on each startup item which are enabled and select ‘ Disable’.Ī.
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You may perform a clean boot to check if any third party application is causing the issue.Ī) Press the ‘Windows + R’ key on the keyboard.ī) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.Ĭ) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option (if checked).ĭ) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the optionĮ) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then clickį) On the ‘StartUp’ tab, click ‘ Open Task Manager’. Press windows key+ R and type the following command in run prompt.
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Method 2: Perform full shutdown of the computer using this command. Exit Power Options Dialog box from that one. Uncheck the box titled "Turn on fast startup (recommended)." Click "Change settings that are not currently available"Į. Click "Change what the power buttons do" on the left of the screen.Ĭ. Click the "Settings" Icon on the right of the screen.ī. Method 1: From the Metro "Start" page type "Shutdown Settings"Ī. If that does not fix the issue, follow these steps and check. If you have an external SD Card reader or flash drive connected to the computer, unplug the card reader and try to shut down the computer. What is the make and model of the computer? I can imagine the inconvenience you have experienced. I am sorry to hear that you are unable to shut down your laptop.